When you look at the 2020, new CFPB acquired 1054 grievances up against SPS. SPS ranked Amount thirty six certainly all of the financial companies for complaints.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New loan places Limon payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Issue Info:
Complete Problem:The borrowed funds company refuses to mail me personally my personal comments into the a great quick styles. I didn’t discover my personal statement up until 5 days before my payment arrives.
Grievance Details:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Problem Information:
Complete Complaint:Within my bankruptcy last year my personal debt is actually never ever reaffirmed of the my financial to my mortgage by the my personal lender XXXX XXXX just who up coming transported it loan to help you SPS Maintenance with this step none off my personal payment record was started registered to my home mortgage over the past seven many years extremely lenders dont also know me personally whilst doesnt show that I actually provides a house mortgage For this reason it has managed to make it impossible for me personally in order to refinance otherwise rating a different type of financing that have a reduced interest rate apart from the main one thats are available with my servicing providers at this time thus i am when you look at the in a position to supply my guarantee it has been taking place for many years
Providers effect:
All of us utilized that it grievance throughout the public archives of your Individual Economic Safeguards Bureau (CFPB). You can document their issue with the CFPB here.